This is my profileContact via CazVidThis profile is written in Spanish
Nadiria
Immigration Legal Assistant
Contact
Competencies
Experiencia demostrada en Case Management.
Experiencia demostrada en Quality Assurance (QA).
Experiencia demostrada en Data Entry & Data Accuracy.
Experiencia demostrada en Legal Administrative Support.
Experiencia demostrada en Document Management.
Education
Languages
Summary
Immigration Legal Assistant buscando nuevas oportunidades
Experience
Case Manager
Communicated with clients, insurance providers, and clinics to coordinate services, address inquiries, and facilitate timely follow-up.. Maintained accurate and confidential client records, case notes, reports, and administrative documentation.. Coordinated multiple cases and priorities while ensuring effective communication, timely follow-ups, and compliance with organizational procedures.. Managed client caseloads by assessing needs, coordinating services, and monitoring progress toward established goals.
Quality Assurance Analyst (QA)
Monitored documentation processes and supported improvements in data handling workflows.. Prepared quality findings and performance metrics to support operational efficiency and process improvement.. Ensured compliance with company policies, procedures, and quality standards to maintain consistent and high-quality service.. Verified information and supported administrative workflows to ensure data accuracy and consistency.
Data Entry & Administrative Assistant
Managed high volumes of confidential client information across multiple systems and platforms.. Updated and organized case files while maintaining accuracy and consistency across records.. Coordinated document flow between attorneys, data teams, and internal departments.. Performed data verification, file management, and administrative support for legal operations.
Retail Trainer
Provided training on customer service.. Developed training materials and documentation to support operational procedures and employee performance.. Delivered structured onboarding and training sessions for new employees.
Technical Support Agent
Documented technical issues, troubleshooting steps, and resolutions in ticketing and knowledge management systems.. Maintained accurate customer and support case information through data entry and record updates.. Tracked incidents and follow-ups to support timely issue resolution.. Provided technical assistance while following established support procedures and quality standards.
Medical Interpreter Agent
Translated medical information, instructions, and patient concerns accurately and confidentially.. Provided English-Spanish interpretation services for patients and healthcare providers during medical appointments.. Assisted patients in understanding diagnoses, treatments, medications, and follow-up instructions.