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Customer Support Specialist with 5+ years in online sales and care
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Competencies
Experienced in chat management, social media engagement, and written support across digital platforms.
Skilled in active listening and conflict resolution to ensure positive interactions and support.
Handled customer inquiries, cash operations, and logistics, ensuring timely and accurate service delivery.
Proficient with reliable PC and fast internet connection to support digital communication activities.
Education
Languages
Summary
Dedicated customer support professional with experience in online sales, personal care, and logistics. Skilled in digital communication, active listening, and conflict resolution, with a strong focus on positive user experiences.
Key Achievements
- Managed end-to-end online sales communications via digital platforms, ensuring quick response and effective negotiation.
- Provided high-quality personal care and companionship, maintaining a safe and hygienic environment.
- Handled customer service and logistics, demonstrating reliability and efficiency under pressure.
Experience
Online Sales & Customer Support Management (Marketplace/Facebook)
Managed end-to-end communications via chat: quick response times to inquiries, negotiation, and sales closing., Maintained a friendly and professional tone to ensure a safe and positive user experience., Resolved doubts and coordinated logistics, demonstrating high organizational skills and...
Personal Care Assistant & Companion
Applied empathy and active listening skills to provide high-quality care and companionship., Maintained a safe, hygienic, and positive atmosphere for the patient’s well-being., Demonstrated reliability and responsibility in managing daily routines and medication.
Customer Service & Logistics Staff
Provided direct customer service and handled cash with honesty and precision., Worked effectively under pressure, strictly meeting delivery deadlines.