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Competencies
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Design Adobe Suite.
Education
Languages
Experience
CUSTOMER SERVICE REPRESENTATIVE
Responsible of activating debit cards, linking them to customer accounts, updating relevant information, monitoring transactions to detect and prevent fraud, manages the replacement of lost or stolen cards, and handles customer service inquiries., As well worked as technical team to maintain system performance and generates operational reports.
CUSTOMER SERVICE ANALYSTS
Responsible for receiving calls for all types of support, in addition I oversee analyzing and ensuring that candidates have an adequate testing area for each exam, as well as identifying and reporting fraud, informing the respective instructions and helping candidates with the necessary information they must have prior to the exam.
BILINGUAL CUSTOMER SERVICE ADVISOR
Responsible for assisting students with technical services on the virtual platform of universities in the United States, and faculty with course assignment and process management on the virtual platform., Step by step of the admission process of registration of subjects., Unlocking accounts and resetting passwords., Retention Universities agreement and negotiation.
BILINGUAL BUSINESS ADVISOR
Responsible for keeping the account and customers' money protected, making payments, verification processes, increasing or decreasing the limit on accounts, identifying and reporting fraud, blocking cards, customer retention, cross-selling and all types of digital support regarding the account that the customer has with the bank.
BILINGUAL ADVISOR
Responsible for receiving calls, making payments, verification processes, identifying fraud, blocking cards and all types of digital support regarding the online account that the customer has with the bank, retention and negotiation with customers.