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Administrative and Customer Service Professional with diverse experience in healthcare, education, and virtual assistance
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Competencies
Experienced in managing client interactions, scheduling, and providing effective support across healthcare and educational sectors.
Proficient in managing appointments, procedure schedules, and documentation for healthcare and administrative clients.
Fluent in English and Spanish, facilitating effective communication in multicultural environments.
Skilled in document management, data archiving, and supporting university and corporate teams.
Education
Languages
Summary
Dedicated professional with experience in administrative support, scheduling, and bilingual customer service. Proven ability to streamline processes and enhance client interactions across healthcare, education, and virtual assistance sectors.
Key Achievements
- Streamlined student admission documentation process, improving efficiency at WebHelp.
- Managed appointment scheduling and patient coordination for a Texas-based clinic, ensuring timely service delivery.
- Provided bilingual customer support and consultation, enhancing client communication and satisfaction.
- Successfully handled multiple roles including scheduling, counseling, and virtual assistance across different industries.
Experience
Administrative Assistant
I assisted the university admission team in the induction process for new students.. I worked with university admission team archiving new students documents.
Bilingual Telephone Counselor
Scheduling Specialist
I worked for the company called Oclinicals scheduling the procedures and office visits of the patient for a clinic in Texas calls Digestive Health Associate Texas, scheduling colonoscopies, endoscopies and office visits with the doctors.
Virtual Assistant
I worked for a cosmetic surgeon in Costa Rica, providing information about the procedures, scheduling consultations prior to cosmetic procedures such as laser liposuction.. I was responsible for sending appointment reminders to patients.. I created and sent surgical quotes and pre-operative recommendations.. I managed the monthly report detailing all surgeries performed.
Customer Service Agent, Appointment Setter, Sales Representative
I work for a clinic calls St Michael's Eye & Laser scheduling appointments for current and new patients through inbound and outbound calls.. I call new patients who are interested in our procedures and surgeries to schedule it appointments for a first visit, I also give information about any inquiry they have.