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Billing Specialist / Technical Support Representative
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Competencies
Demonstrated experience with Billing Operations & Account Inquiries.
Demonstrated experience with Collections & Retention Strategies.
Demonstrated experience with Escalation Handling.
Demonstrated experience with Contract Administration.
Demonstrated experience with Cross-Team Collaboration.
Education
Languages
Experience
Billing Specialist / Technical Support Representative
Manage billing operations for three business units, including process design, escalations, cancellations, and collections, Lead special billing initiatives involving cross-team collaboration and reporting, Respond to billing-related inquiries via calls and emails with a focus on customer retention, Host weekly team meetings and assist with account migrations and internal documentation
Contract Service Administrator / Pre-Billing T&M Service Agent
Provided contract and billing support to a growing customer base; processed payments and updates in the billing system per company policy, Handled high-volume inbound inquiries, resolved issues, and ensured contract accuracy across departments, Actively contributed to documentation, reporting, and process changes to improve service efficiency
Customer Service Representative / Coach
Handled billing questions, technical troubleshooting, service requests, and escalated complaints, Provided training and support to new hires; consistently recognized for high performance, Resolved issues with a focus on customer satisfaction and retention