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Neifi
Bilingual customer service representative
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Competencies
Provided bilingual customer support and sales assistance across multiple companies, managing client relationships and issue resolution.
Delivered technical assistance in tech support roles, resolving client issues efficiently and supporting troubleshooting efforts.
Communicated fluently in English and Spanish, assisting diverse customer bases in support and sales roles.
Conducted QA as a VQA Analyst at SUTHERLAND, ensuring service quality and adherence to standards.
Led teams at 247.ai, guiding customer service initiatives and supporting team development.
Education
Summary
Experienced bilingual professional with over 8 years in customer service, technical support, and team leadership roles. Skilled in troubleshooting, client communication, and quality assurance across diverse industries.
Key Achievements
- Progressed from Customer Service roles to Team Leader and Subject Matter Expert at 247.ai, demonstrating role advancement.
- Supported diverse clients across multiple industries, providing bilingual support in English and Spanish.
- Handled customer inquiries, technical support, and sales, consistently maintaining high client satisfaction and issue resolution.