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Dispatcher with 5+ years of experience in logistics and customer service
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Competencies
Coordinated freight dispatch operations across multiple carriers, booking loads and managing carrier-driver relations.
Handled inbound customer calls, scheduled appointments, and provided support in sales and virtual assistance roles.
Supervised sales teams, conducted training, and managed sales reports to drive performance improvements.
Conducted personnel recruitment, performance assessments, and managed HR documentation.
Proficient in MS Office, Excel, and various communication tools for organizing data and streamlining workflows.
Education
Languages
Summary
Experienced dispatcher, sales supervisor, virtual assistant, and HR assistant skilled in logistics coordination, customer support, sales training, and recruitment. Adept at leveraging office and communication technologies to streamline operations and improve team performance.
Key Achievements
- Managed load booking for various truck types, ensuring timely deliveries and successful carrier setups at Efficient Freight.
- Supervised training for sales teams and improved sales volume during tenure at KM2 Solutions.
- Led recruitment and onboarding processes in HR, streamlining personnel selection at Fruit of the Loom Jerzees.
Experience
Dispatcher
Dispatcher for different carriers in the US, Booked loads for any kind of trucks like refers, vans, PO, Flatbed, Send BOLS to factorings, Completed setups with carriers, follow ups with drivers and brokers, Use email, ring central, DAT , TRUCKSTOP and 123 , and excel for data base
Remote Sales Agent
Inbound Calls to schedule appointment, Worked with ring central, excel and google calendar
Remote Virtual Assistant
Recruiter for LATAM agent, Post Job opportunities in social medias for virtual assistants, Schedule interviews with possible candidates, Update date base with information of the candidates, Organize meeting with the clients and candidates that were applicable for the positions, Use of Microsoft...
Online English Tutor
English teacher for young and adults, English classes where live for 30 minutes and the material was provided by the company
Sales Supervisor
Training supervision with the Century Link Campaign and Direct TV to achieve increased sales volume, work on daily sales reports, Responsible for providing training and entering system-related issues and motivational talks
Customer Service
Training supervision with the Century Link Campaign and Direct TV to achieve increased sales volume
Sales Agent
Responsible for making online hotel reservations on the pages: Reservation Counter & Reservation Desk
Sales Agent
Commissioned of promotional products only in the United States
Human Resources Assistant
Recruitment of personnel, Performance assessments, Plant assistance control, Department reports, Form making