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Customer Service Agent
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Competencies
Conducted comprehensive data analysis to extract actionable insights for business strategies.
Built interactive dashboards to visualize key metrics for stakeholders.
Performed data extraction and management tasks using SQL to support analysis projects.
Developed financial models to forecast trends and support decision-making.
Education
Summary
Experienced data analyst specializing in financial data, adept at producing insights through advanced visualization and analysis tools.
Key Achievements
- Developed and maintained dashboards with Power BI and Tableau for key financial insights.
- Led data collection, cleaning, and analysis to support strategic decision-making processes.
- Collaborated with cross-functional teams to implement data-driven solutions.
Experience
Customer Service Agent
I worked as a commercial agent by phone or, providing technical support to users, resolving their concerns and advising them on everything related to the product offered.
Administrative Assistant
I worked for the company doing mainly administrative tasks, managing social networks and occasionally as a customer service agent.
Customer Service Agent
This was a family business in which I worked as administrative manager and customer service agent.