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Nery
Customer Service & Call Center Specialist with 5+ years of experience
Video resume
Intbound call center
Hello my name is Nery ortoniel Guerra Garcia I've had 5 years experience in call center jobs I've worked in construction the majority of my life since I was a kid I've also worked as a Buster I've had many experiences as a translator so I am ready to take my skills to the next level and show my techniques and show how acknowledging the customer with the correct skills can take you to the next level also acknowledging the customer is another great thing showing the correct empathy is always a great thing showing the correct ending statement so I've already mastered all these keys to showing a great call so yes I am ready to take my skills to the next level.
Contact
Jalpatagua, Jutiapa, Guatemala
Open to remote
Available on CazVid
Competencies
Customer AcknowledgmentIntermediate
Skilled in recognizing customer needs and showing proper empathy during interactions
Communication SkillsIntermediate
Effective in conveying information clearly and professionally, including in multiple languages
Empathy and Relationship BuildingIntermediate
Provides empathetic responses to enhance customer satisfaction
Call Closure TechniquesBeginner
Applies proper ending statements to ensure customer satisfaction and clarity
Summary
Experienced call center professional with strong background in customer service, construction, and translation. Adept at recognizing customer needs, showing empathy, and closing calls effectively.
Key Achievements
- Gained extensive experience in inbound call center operations over 5 years
- Worked in construction industry from a young age, developing strong work ethic
- Served as a translator, demonstrating language skills and cultural adaptability
Skills
Customer AcknowledgmentCommunication SkillsEmpathy and Relationship BuildingCall Closure Techniques
Published on CazVid - Jul 3, 2025