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Customer Service and Sales Expert with 8+ years in Telecom and Finance
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Competencies
Utilized CRM techniques to enhance customer engagement and satisfaction.
Developed and implemented effective debt collection methods to improve recovery rates.
Generated comprehensive financial statements and managed account reconciliation.
Led training initiatives and supported team development in high-performance environments.
Negotiated with customers and clients to achieve favorable outcomes while maintaining compliance.
Languages
Summary
Dedicated customer care specialist with extensive experience in sales, debt collection, and team leadership. Proven record of enhancing customer satisfaction and exceeding sales targets across telecom and finance sectors.
Key Achievements
- Processed an average of 250 mobile insurance claims monthly at Asurion, upselling premium plans
- Maintained 85% NPS and achieved 5-star customer satisfaction ratings through personalized consultations
- Led three training sessions for new hires at Concentrix, achieving 100% training completion
Experience
Customer Care and Sales Insurance Expert
Processed an average of 250 mobile insurance claims monthly, seamlessly upselling premium home protection plans during customer interactions., Maintained an exceptional 85% Net Promoter Score (NPS) and secured a perfect 5-star satisfaction rating (SAT) by delivering personalized, lifestyle-based...
Account Receivable Associate
Generated comprehensive statements of accounts for high-value clients, ensuring accurate financial reporting., Managed a portfolio of clients, efficiently processing over 100 emails daily., Managed the timely delivery of invoices with supporting documents.
Junior Leader
Provided proactive team support, addressing questions and concerns to foster a collaborative, high-performance environment., Successfully led three training waves for new hires, ensuring 100% training completion., Developed and implemented effective debt collection strategies.
Senior Collection Advisor
Managed inbound and outbound calls for customers with outstanding debts, offering personalized payment options., Sent friendly debt notifications, effectively engaging with customers., Investigated and documented fraud cases.