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Nhlanhla
Trainer/Quality Assurance Agent at Just Bridge (PTY) LTD
Video resume
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Competencies
Expertise in designing and delivering training programs to enhance employee skills and performance.
Proficient in evaluating business processes and implementing quality control measures.
Skilled in customer prospecting, relationship management, and sales execution.
Experienced in stock receiving, placement, and vehicle assessment for operational efficiency.
Education
Languages
Summary
Dedicated professional with over 6 years of experience in training, quality assurance, and sales. Proven ability to improve processes, enhance team performance, and deliver exceptional customer service across diverse roles.
Key Achievements
- Led training initiatives that improved agent skill levels and performance metrics.
- Implemented quality assurance processes resulting in enhanced business compliance and efficiency.
- Identified performance gaps and proposed targeted measures to boost overall productivity.
- Conducted comprehensive assessments and inspections to ensure operational standards were met.
Experience
Trainer/Quality Assurance Agent
Recruitment of new agents. Training. Skill development of co-existing agents. Assessment of overall performance of the business. Closing the gaps (Induction). Inspection. Monitoring. Proposing measures of excellent call quality standards with Debt Collection and sales
Driver
Delivery of raw materials and finished goods. Assembling furniture. Housekeeping. Spray painting of raw furniture
Receiving Clerk/Sales Executive
CPS (Customer Prospecting System). Admin customer service. Generating of sales. Housekeeping. Receiving of stock. Floor planning and placement of volume stock. Controller. Data capturing of stock
Yard Runner
Allocation of Accident Damaged vehicles. Assessing and inspection. Taking pictures of the vehicle to help for sales evaluation. Driving of movable vehicles into the yard
Sales Executive
Administrative tasks. Customer service. Sales management of promoters. Shelve packing of products (Merchandising). Receiving goods and return of damaged or faulty products. Ordering of new stock for the facility to maintain sales production
Skills
Video Transcript
Video Transcript 1
Okay, my name is Intan Chakwando Mabusa, currently residing in Mola. I've got it over the course, 37 years of age. And then, yes, we're in a person, they're hardworking as well as a smart person.