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Nicolas
Customer Service Representative with 2+ years in BPO industry
Video resume
Comercial advisor
More than 2 years in BPO industry, last job experience: optum global solutions, I was a representative for united Healthcare
Contact
Bogotá, Bogotá D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and assistance to clients through various communication channels.
Communication SkillsIntermediate
Handled inquiries and resolved issues via phone, chat, and email effectively.
Healthcare Industry KnowledgeBeginner
Familiar with healthcare services and insurance advocacy through work with United Healthcare.
Multichannel SupportIntermediate
Experience managing client contacts across different platforms including chat, email, and voice calls.
Summary
Experienced in providing customer support within the BPO industry, specializing in healthcare client services.
Key Achievements
- Gained over a year of experience providing customer service via chat, email, and phone
- Progressed through multiple companies including Optum Global Solutions and Concentrics
- Served as an advocate for United Healthcare at Optum, demonstrating familiarity with healthcare client needs
Skills
Customer ServiceCommunication SkillsHealthcare Industry KnowledgeMultichannel Support
Published on CazVid - Jul 3, 2025