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Customer Service and Sales Professional with Bilingual Expertise
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Competencies
Delivered efficient and personalized service to customers across various roles
Provided support and assistance to English and Spanish-speaking clients and users
Led training sessions and collaborated with teams to improve service and operational outcomes
Utilized high digital skills for social media management, virtual assistance, and property management
Addressed and resolved complex customer and operational issues efficiently
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, sales, and property management, proficient in English and Spanish, with a strong focus on team collaboration and problem resolution.
Key Achievements
- Provided multilingual support to PayPal users in English and Spanish, solving complex account issues
- Led training and development sessions for Airbnb hosts, enhancing their performance and engagement
- Managed customer service processes at McDonald's, ensuring efficient order processing and issue resolution
Experience
Crew - Customer Service and Sales
Responsible for maintaining the cleanliness of the work area, Preparing orders, Providing fast and efficient service to customers, Addressed customers' needs, resolving questions and issues, Promoted special products and new offers
Bilingual Agent
Provided assistance to PayPal users in English and Spanish, Solving issues related to accounts, transactions, and security, Collaborated with different departments to resolve complex cases
Host Manager in Real Estate
Provided personalized support and guidance to hosts, Collaborated with cross-functional teams to identify and address challenges, Led training and development sessions for hosts, Analyzed market trends and host performance data