This is my profileContact via CazVidNicolás
Customer Service Agent with Adaptability and Communication Skills
Contact
Armenia, Quindío Department, Colombia
Available on CazVid
Competencies
Customer ServiceIntermedio
Provided chat and email support, demonstrating strong communication and problem-solving skills.
Remote Work ToolsIntermedio
Utilized various remote work tools to facilitate efficient support and communication.
Time ManagementIntermedio
Managed multiple customer inquiries while maintaining prompt resolution times.
Empathy and ResponsibilityIntermedio
Displayed empathy and accountability in customer interactions to enhance service quality.
Education
Commercial Pilot Student
Escuela de Aviación del Pacífico
Completed Present
UK Internship
Kaplan Bournemouth
Completed 07/08/2019
High School Diploma
Colegio Iberoamericano
2016
Languages
EnglishAdvanced (C1)
SpanishNative
Summary
Experienced in providing remote customer support with a focus on empathy, adaptability, and effective communication across chat and email channels.
Key Achievements
- Handled guest reservations and customer inquiries at Intouch and Teleperformance
- Implemented remote work tools effectively to support customer service operations
- Prioritized empathy and responsibility to improve customer satisfaction
Experience
Customer service agent
Teleperformance
2021 - 2022
Customer service agent in charge of guest reservation
Intouch
2022 - 2023
Skills
Customer ServiceRemote Work ToolsTime ManagementEmpathy and Responsibility
Published on CazVid - Jul 3, 2025