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Customer Service Specialist with 5+ years of multi-sector experience
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Competencies
Provided exceptional bilingual customer support, resolving concerns and enhancing client satisfaction.
Diagnosed and addressed technical issues related to telecommunications and internet services.
Utilized negotiation techniques to retain customers and promote additional products.
Demonstrated strong communication, active listening, and teamwork across roles.
Provided bilingual support, effectively communicating with diverse customer bases.
Education
Languages
Summary
Dedicated customer service specialist with over five years of experience in hospitality and telecommunications. Skilled in resolving issues, promoting services, and retaining clients through negotiation and personalized solutions. Adept at working in fast-paced environments, utilizing strong...
Key Achievements
- Delivered bilingual customer service, ensuring customer satisfaction at Arboro restaurant.
- Diagnosed technical issues and promoted new services as OP Customer expert at Teleperformance.
- Managed service cancellations and negotiated retention strategies at Fusion CX.
Experience
Waiter
Provided bilingual customer service, solving concerns and offering effective solutions to ensure customer satisfaction., Had in-depth knowledge of the menu and products offered, took orders accurately, and coordinated with the kitchen and bar to streamline service., Stood out for communication...
OP Customer expert
Provided customer service via phone calls, effectively handling inquiries and complaints related to the company's telephone and internet services., Diagnosed technical problems, offered timely solutions, and ensured a positive customer experience throughout the process using various tools...
OP Customer retention expert
Focused on retaining native US customers within the telecommunications sector., Managed service cancellation requests, applying negotiation strategies, needs analysis, and effective communication to prevent customer loss., Used promotions, plan adjustments, and personalized value propositions to...