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Nicole
Senior Customer Service Representative
Contact
Competencies
Experiencia demostrada en Order Management.
Experiencia demostrada en Data Entry & Data Accuracy.
Experiencia demostrada en Time Management & Multitasking.
Experiencia demostrada en Microsoft Office.
Experiencia demostrada en Problem Solving & Issue Solving.
Education
Languages
Summary
Perfil profesional
Experience
Senior Customer Service Representative
Manage B2B and B2C customer inquiries through email and phone, providing timely support and maintaining high levels of customer satisfaction.. Process customer orders, monitor order status, and coordinate follow-up activities to ensure accurate and efficient order fulfillment.. Collaborate with cross-functional teams, including Sales, Operations, and Logistics, to resolve customer issues and support business objectives.. Investigate and resolve customer concerns, complaints, and service-related issues while maintaining accurate documentation and customer records.
Customer Service Representative
Assisted B2C customers through phone support, providing information on shipping services, pricing, and transportation options.. Prepared and communicated shipping quotations based on customer requirements and service availability.. Tracked domestic and international shipments, providing timely updates and resolving delivery-related inquiries.. Investigated and resolved customer concerns while maintaining accurate records and ensuring a positive customer experience.
Customer Service Agent
Assisted customers with product inquiries, order management, and purchasing decisions, contributing to a positive shopping experience.. Processed refunds, returns, and order-related requests in accordance with company policies and procedures.. Handled customer concerns and complaints, providing effective resolutions while maintaining high service standards.. Supported sales activities by identifying customer needs and recommending products and services aligned with their preferences.