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Nicole
Customer Service / Floor Support
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Competencies
Demonstrated experience with Digital Marketing Certification.
Demonstrated experience with Campaigns/ Google Ads.
Demonstrated experience with Customer Support.
Demonstrated experience with Technical Support.
Demonstrated experience with Back Office Operations.
Education
Languages
Summary
Customer Service / Floor Support open to new opportunities
Experience
Customer Service / Floor Support
Provided customer support via phone, email, and live chat.. Assisted customers with ride issues, billing inquiries, and account troubleshooting.. Reviewed customer documentation and completed data-entry tasks.. Provided GPS navigation assistance and routing support.. Focused on route optimization and service efficiency.. Maintained service quality standards and customer satisfaction metrics.
Customer Service / Key Account Support
Managed customer requests through email, chat, and inbound calls.. Assisted customers with ticket purchases, refunds, transfers, and event-related inquiries.. Maintained accurate customer records and account information.. Resolved customer concerns while ensuring high satisfaction levels.. Identified recurring issues and recommended process improvements.. Promoted featured products and seasonal offerings when appropriate.. Supported team operations and escalations as Floor Support.
Hibrid Customer Service / Key Account Support
Managed customer requests through email, chat, and inbound calls.. Assisted customers with ticket purchases, refunds, transfers, and event-related inquiries.. Maintained accurate customer records and account information.. Identified recurring issues and recommended process improvements.. Supported team operations and escalations as Floor Support.
Remote Bilingual Intake Specialist
Documented client information accurately for attorney review and follow-up.. Greeted callers, identified their needs, and routed calls to the appropriate department or legal team.. Managed appointment scheduling, confirmations, and rescheduling.