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Logistics and Customer Service Specialist with 2+ years of supply chain and client support experience
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Competencies
Managed logistics processes, tracking shipments, and communicating with partners to ensure smooth operations.
Handled customer inquiries and requests, aiming for first contact resolution and customer satisfaction.
Utilized active listening and clear communication to coordinate with teams and resolve client issues.
Effectively managed multiple responsibilities in fast-paced environments to meet operational goals.
Adjusted quickly to changing priorities and diverse customer needs across roles.
Education
Languages
Summary
Dedicated logistics and customer service professional with a proven ability to coordinate supply chains and deliver exceptional client support. Skilled in communication, multitasking, and problem-solving, with a strong focus on operational efficiency and client satisfaction.
Key Achievements
- Coordinated supply chain operations and maintained effective communication with stakeholders at Trans. Turcios Suarez.
- Ensured customer satisfaction and resolution efficiency as a Customer Service Representative at Comcast West.
- Demonstrated strong multitasking, communication, and problem-solving skills across roles.
Experience
Logistics Coordinator
Coordinate and track supply chain operations through effective communication with manufacturers, suppliers, vendors, and retailers.
Customer service representative
Identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.