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Nielzher
Contact
Competencies
Experiencia demostrada en CRM Software.
Experiencia demostrada en Salesforce.
Experiencia demostrada en Hubspot.
Experiencia demostrada en Oracle.
Experiencia demostrada en Agile.
Education
Experience
SENIOR PROCESS SPECIALIST
Dspatching of Delivery truck Routes., Assisting Drivers with Cx delivery issues., Route summary reports creation in Excel Sheets, Email update to Market and Área Managers., Some Customer interactions at moments of high call volume.
CUSTOMER SERVICE REPRESENTATIVE
Auto Insurance Claims, creations and reports., Screening Procedures, Data Processing, Releasing the payments to the body shops for Car repairs, Policy Information
CUSTOMER SERVICE REPRESENTATIVE
Customer experience for Credit Card Members in the US., Billing explanation and account management including card activations, replacements and cancellations, payment processing., Soft Tech Support for digital accounts (Website and phone ap), Crossed sales of new products to existing Card Members.
CUSTOMER SERVICE REPRESENTATIVE
Customer Experience and Sales for Business Customers USA NationWide, Billing and account maintenance. Payment processing, troubleshooting, adjustments, refunds, Adding and removing cellphone features, New lines activations, Rate Plan changes, Equipment upgrades, Processing orders for new and existing customers., Technical Setup and Support
Customer Service/Sales Representative
Sales and Customer Service: “Cordus and Sacrus Back pain Devices”., PostSales procedures, support to customers in México, USA, Spain, Colombia., Customer service. Product/ Merchandise Tracking, Refunds, etc.