Noe - Customer Service Representative with 8-9 months in Telecom & Dispatching

Tegucigalpa, Francisco Morazán Department, Hondurasen

Handled high-volume inbound/outbound calls at Startek, resolving technical issues and ensuring customer satisfaction.

Gained expertise in troubleshooting and product knowledge across Xfinity Mobile, Internet, TV, and Phone services.

Published on CazVidVideo interview available

Summary

Motivated professional with 8-9 months experience in customer service at telecom companies. Skilled in troubleshooting, dispatch coordination, and customer communication, with a focus on efficiency and problem resolution.

Video Resume

Key Achievements

Coordinated deliveries and managed dispatch requests, reducing delays and optimizing routes through effective communication and troubleshooting.

Skills

Customer ServiceIntermediate

Provided technical support, handled complaints, and communicated effectively with customers in telecommunication settings.

TroubleshootingIntermediate

Applied basic troubleshooting procedures for technical issues related to internet, TV, and mobile services with product knowledge.

Dispatch & LogisticsIntermediate

Managed delivery schedules, coordinated with drivers, and optimized routes to ensure timely delivery while handling delays.

Communication SkillsIntermediate

Effective in managing customer inquiries, providing updates, and coordinating dispatch operations under pressure.

Experience

Customer Service Representative

Startek

Jun 2025 - Feb 2026

Handled a high volume of inbound and outbound customer calls, ensuring efficient problem resolution and customer satisfaction., Utilized Comcast and Altice training to provide knowledgeable support and troubleshoot technical issues promptly.