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Noel
Customer Service & Support Specialist with 8 years in BPO & Virtual Assistance
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Competencies
Handled customer interactions via call, chat, and email, ensuring satisfaction and issue resolution.
Provided IT helpdesk services and technical assistance as part of BPO operations.
Performed social media management, appointment setting, and cold calling for diverse clients.
Taught English to ESL students, enhancing communication skills and cultural exchange.
Engaged in sales activities including cold calling and lead generation to support business growth.
Summary
Noelle Argancellia is an experienced customer service specialist with 8 years in BPO, extending expertise into virtual assistance and ESL teaching. She is adept in managing diverse customer interactions and supporting various operational needs remotely.
Key Achievements
- Accumulated 8 years of diverse experience in BPO including CSR, TSR, SME, and IT Helpdesk roles.
- Gained additional expertise in virtual assistance tasks like social media management, appointment setting, and cold calling.
- Provided English language instruction in ESL, demonstrating teaching and communication skills.