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Noelia
Profesional en Atención al Cliente con experiencia en soporte técnico y gestión administrativa
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Competencies
Proveer soluciones efectivas y mantener relaciones positivas con los clientes en diversos contextos.
Diagnosticar y resolver problemas técnicos, asegurando el cumplimiento de los procedimientos establecidos.
Manejo eficiente de sistemas de reservas y registros para optimizar procesos y tiempos.
Recopilar y analizar información para apoyar decisiones en campañas de marketing.
Colaborar con equipos multidisciplinarios en entornos dinámicos y diversos.
Education
Languages
Summary
Profesional con experiencia en atención al cliente, soporte técnico y gestión administrativa, orientado a soluciones y mejora continua.
Key Achievements
- Capacitación y mentoría de nuevos empleados en atención al cliente y procedimientos internos en Convergys
- Desarrollo y mantenimiento de políticas de servicio para mejorar la consistencia y eficiencia en Teleperformance
- Gestión precisa de cuentas y upselling en Sykes, contribuyendo a la satisfacción del cliente
Experience
Customer Service
Trained and mentored new call center representatives on customer service policies, procedures, and best practices
Basic Technical Support
Troubleshot technical issues and provided technical support, Developed and maintained customer service policies and procedures to ensure customer complaints are handled consistently and efficiently
Customer Service
Managed customer accounts, ensuring that billing and payment information was accurate and up-to-date, Adhered to customer service standards and corporate policies to ensure customer satisfaction, Identified potential sales opportunities and upsold products and services to customers
Recepcionist
Utilized computer systems to efficiently manage bookings and reservations, resulting in a X% improvement in booking efficiency, Greeted and welcomed guests in a friendly and personable manner
Marketing Interviewer
Analyzed marketing data to identify trends and develop insights that informed future marketing decisions, Utilized various data collection methods and tools to capture data in a timely and efficient manner, Tracked and monitored progress of individuals using data collection and graphing, allowing for informed decision-making
Intake Specialist
Collaborated with attorneys on a variety of legal matters, such as client intake, case summaries, and document preparation, Researched, interpreted, and analyzed case law and statutes to determine the most effective legal strategy