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Logistics and Customer Service Specialist with 8+ years in transport and healthcare
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Competencies
Extensive experience in shipment tracking, load pricing, and maintaining relations with carriers and shippers.
Delivered bilingual customer support in healthcare and logistics, ensuring satisfaction and clear communication.
Handled prospecting, cold calling, and account management to develop and maintain logistics partnerships.
Managed invoices, billing, and shipping documentation compliance for seamless operations.
Organized financial records, coordinated orders, and maintained accurate operational documentation.
Education
Languages
Summary
Dynamic professional specializing in logistics operations, freight brokerage, and bilingual customer service. Proven ability to coordinate shipments, manage client relationships, and ensure operational efficiency across diverse roles.
Key Achievements
- Coordinated cross-functional logistics operations, ensuring timely shipments and resolving transit issues effectively.
- Provided bilingual customer service, enhancing patient and member satisfaction in healthcare settings.
- Managed prospecting, onboarding, and billing at logistics brokerage, strengthening client and carrier relationships.
Experience
Logistic coordinator
Monitoring and communicating shipment statuses from origin to destination, Ensuring timely updates throughout the transportation process, Reporting any issues encountered during transit and coordinating with relevant parties to resolve them efficiently, Handling inbound calls to provide accurate...
Wellbeing advocate
Provided bilingual customer service by promoting pharmacy benefits to members and ensuring they fully understood their coverage options, Processed medication authorizations to guarantee timely access to prescribed treatments, Managed pharmacy claims to ensure accurate billing and benefit...
AT&T Consultant
Sales and customer service agent responsible for billing inquiries.
Administrative assistance
Managed accounting books and maintained accurate financial records, Coordinated with customers via calls to organize orders for the following day, Issued receipts and balanced the cash register during delivery receipts, Provided excellent customer service and handled product invoicing to ensure...
BROKER SENIOR
Managed prospecting, follow-ups, and customer onboarding while maintaining strong relationships with shippers and carriers, Handled pricing strategies, negotiated competitive rates, coordinated shipments, ensured timely deliveries, and managed billing and documentation, Resolved service issues and...