Dynamic professional specializing in logistics operations, freight brokerage, and bilingual customer service. Proven ability to coordinate shipments, manage client relationships, and ensure operational efficiency across diverse roles.
Extensive experience in shipment tracking, load pricing, and maintaining relations with carriers and shippers.
Delivered bilingual customer support in healthcare and logistics, ensuring satisfaction and clear communication.
Handled prospecting, cold calling, and account management to develop and maintain logistics partnerships.
Managed invoices, billing, and shipping documentation compliance for seamless operations.
Lean Staffing solutions - Edge logistics
Monitoring and communicating shipment statuses from origin to destination, Ensuring timely updates throughout the transportation process, Reporting any issues encountered during transit and coordinating with relevant parties to resolve them efficiently, Handling inbound calls to provide accurate...
Humana- Atlantic
Provided bilingual customer service by promoting pharmacy benefits to members and ensuring they fully understood their coverage options, Processed medication authorizations to guarantee timely access to prescribed treatments, Managed pharmacy claims to ensure accurate billing and benefit...
Sutherland Global Services
Sales and customer service agent responsible for billing inquiries.
Distribuidora Guerrero Silva
Managed accounting books and maintained accurate financial records, Coordinated with customers via calls to organize orders for the following day, Issued receipts and balanced the cash register during delivery receipts, Provided excellent customer service and handled product invoicing to ensure...
Comunicación social y periodismo
ingles
Technical Diploma in Accounting and Financial Operations
Diploma in Management and Creation of Cultural Enterprises
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Organized financial records, coordinated orders, and maintained accurate operational documentation.
Logistics Masters -Armstrong transport
Managed prospecting, follow-ups, and customer onboarding while maintaining strong relationships with shippers and carriers, Handled pricing strategies, negotiated competitive rates, coordinated shipments, ensured timely deliveries, and managed billing and documentation, Resolved service issues and...
