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Nohely
Customer Support & Risk Analysis Specialist with 5+ years experience
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Competencies
Provided phone, chat, and email support for clients, resolving inquiries and enhancing customer satisfaction.
Utilized office tools and CRM software to support customer needs and manage administrative tasks.
Performed investigations and analysis to detect fraud and support risk management strategies.
Processed and identified fraudulent transactions, supporting partner merchants and improving security.
Effective in active listening, conflict resolution, and maintaining clear communication with clients and teams.
Education
Languages
Summary
Experienced professional skilled in customer service, risk analysis, and fraud detection, with a proven ability to handle fast-paced environments and complex inquiries.
Key Achievements
- Managed customer communication effectively across calls, chat, and email, enhancing service quality.
- Conducted comprehensive investigations to detect and report fraudulent activities, supporting strategic decisions.
- Improved team efficiency by optimizing reviewing processes and assisting customers with bookings and claims.
Experience
Customer Support Agent
Answering calls and booking appointments in a timely manner, Managing constant and effective communication with car dealerships to better accommodate customers based on availability., Assisting customers with bookings via phone, chat and email.
Risk Analyst
Conducted investigations and analyses of individuals and entities to detect fraudulent activities., Utilized research tools to analyze public records and digital media., Supported strategic decision-making by preparing detailed reports.
Back Office Agent
Processed and reviewed online orders, ensuring proper validation., Identified and reported fraudulent transactions in collaboration with partner merchants., Improved team efficiency by optimizing review processes.
Customer Service Representative
Provided phone support for MetLife dental insurance policies., Managed claims and inquiries, ensuring timely responses., Resolved conflicts and enhanced customer loyalty through clear and empathetic communication.