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Customer Service & Administrative Professional in Durban
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Competencies
Skilled in prioritizing tasks to meet deadlines and improve workflow efficiency.
Able to analyze issues quickly and develop effective solutions to customer and operational challenges.
Proficient in engaging with clients and colleagues to facilitate clear and positive interactions.
Capable of maintaining accuracy in data entry and administrative tasks to prevent errors.
Education
Languages
Summary
Dedicated professional with experience in data entry, customer support, and administrative tasks. Skilled in problem solving, communication, and time management to support organizational efficiency.
Key Achievements
- Efficiently managed data entry tasks, ensuring accuracy and timely completion.
- Successfully resolved customer issues, enhancing satisfaction and loyalty.
- Maintained effective communication with internal teams and external partners.
- Handled multiple administrative responsibilities, including greeting clients and managing calls.
Experience
Clerk
Data entry: Entering data into computer system and data bases.. Communication: communicating with internal departments and external partners.. Administrative tasks: Answering phones, greeting clients and handling emails.. Organization: organizing and maintaing files, scheduling appointments and managing calanders.. Office Management: ordering office supplies, maintaing inventry and ensuring a clean and organized office envirnoment.
Call centre agent
Customer service: Answer customer queries, resolve issues and provide information.. Communication: Handle calls, emails and chats with customers.. Problem solving: Resolve customers problems and find solutions.. Data Entry: Record customer information and call details.