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Operations Support Advisor (Campaign: Crypto.com)
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with MS Office.
Demonstrated experience with Amadeus Software.
Demonstrated experience with Data Capturing.
Demonstrated experience with Call Centre Support.
Summary
Professional profile
Experience
Operations Support Advisor (Campaign: Crypto.com)
Liaise with crypto.com clients, providing support via app and webchat with account closure, data deletion, SSN verification, suspicious account activity investigation, Crypto withdrawals and deposits, and cash withdrawals and deposits.. Subject Matter expert and 2ic.
Customer Service Consultant
Assist customers with store enquiries and online orders.. Tracking and tracing of orders.. Providing product information to customers.
Customer Service Consultant
General reservations and rebooking of Lufthansa airline tickets.. Offer ancillary services to clients, e.g. seat reservations, meal choice, extra luggage booking.
Retail Consultant
Taking inbound calls and assisting customers with placing orders, updating payment and personal information.. Making sure packages are delivered and updating customers on the tracking of packages.. Arrange with couriers for package delivery and reporting lost or stolen packages.
Credit Advisor
Rehabilitate clients who defaulted on payments of their accounts.. Update of clients details and personal information.. Arrange payments with clients by mutual agreement, and capture those details on the system (Vision and UAD).
General Worker
Stock taking.. Scan cases of stock, to be ready for distribution to various Shoprite/Checkers stores.. Scan left over stock and write out reports.. Write out consignment sheets, which are then turned into a report for distribution.