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Customer Service & Sales Professional with diverse call center experience
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Competencies
Skilled in resolving customer issues efficiently, ensuring high satisfaction levels.
Experienced in booking and upselling, with a focus on hospitality services.
Capable of leading and motivating teams to achieve service and sales targets.
Adept at understanding and managing emotions to build strong customer and team relationships.
Education
Summary
Dedicated professional with extensive experience in customer support and sales across diverse markets. Skilled in building relationships, resolving issues promptly, and driving customer satisfaction.
Key Achievements
- Successfully booked rooms for Hilton hotels, demonstrating strong sales skills.
- Provided one-call resolution support for Walmart customers, ensuring high satisfaction.
- Handled multi-country customer service calls, improving communication efficiencies.
Experience
Sales Representative
I was in a sales account, My task was book rooms for Hilton hotels.
Customer Service Representative
My task was provide support to Walmart’s customers and resolve any issue in just one call.
Customer Service Representative
Was my first call center experience, customer service account. Account was Almacenes Siman, I use to take calls for Guatemala, El Salvador, Nicaragua and Costa Rica.