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Octavio
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Competencies
Experiencia demostrada en Customer Service.
Experiencia demostrada en Inbound Call Management.
Experiencia demostrada en Account Verification.
Experiencia demostrada en Fraud Support.
Experiencia demostrada en Issue Resolution.
Education
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Summary
Perfil profesional
Experience
Customer Service Representative
Handle a high volume of inbound customer calls regarding unrecognized charges, delayed deliveries, refunds, returns, and order-related inquiries.. Verify customer identity and collect accurate information before processing requests.. Investigate fraud-related concerns and coordinate with merchants or appropriate departments to ensure proper case handling.. Document customer interactions, order details, payment information, and case notes with accuracy.. Escalate complex cases when required while maintaining a customer-focused approach.. Effectively multitask by managing live calls, documentation, and multiple systems simultaneously.
Customer Service Representative (ACE Cash Express)
Handled inbound customer calls regarding loans, payments, and account-related inquiries.. Verified customer identity in accordance with company security procedures.. Assisted customers with payment arrangements, payment extensions, and loan deferrals.. Resolved account-related issues while maintaining high performance and quality standards.. Accurately documented customer interactions and account updates.