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Appointment Scheduler with healthcare coordination expertise
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Competencies
Coordinated imaging appointments considering availability and urgency, ensuring smooth operations.
Provided customer assistance across various roles, focusing on satisfaction and issue resolution.
Operated warehouse machinery such as reach trucks and pallet jacks for order fulfillment.
Managed shift changes and coordinated team activities in customer service and food services.
Prepared a variety of menu items while adhering to health and safety standards.
Education
Languages
Summary
Experienced in healthcare appointment coordination, customer support, and operational roles across diverse industries.
Key Achievements
- Streamlined scheduling process and ensured compliance with healthcare regulations at RadNet.
- Handled an average of 30 pallets daily, maintaining accuracy in order selection and loading at Metro Inc.
- Provided expert support and training for customer service teams at Concentrix, improving team performance.
Experience
Appointment Scheduler
Provide scheduling and coordination of imaging appointments based on availability, urgency, and physician referrals., Assuring compliance with HIPAA regulations and other healthcare guidelines to ensure patient confidentiality and safety., Optimizing appointment flow and accommodating urgent cases in collaboration with the medical staff, radiologists, technologists, and referring physicians.
Order Selector
Provides accurate selection, packaging, and loading of an average of 30 full pallets of store orders per day, and ensures that they are delivered without damage or error., Skillfully operates warehouse equipment such as reach-fork trucks, counterbalanced trucks, and electric pallet jacks as part of the process.
General Laborer
Professionally supported the daily operations of a construction site., Tasks included loading and unloading tools and raw materials, assembling scaffolding and other pieces of equipment, and digging pits or filling in holes.
Subject-Matter Expert (SME)
Competently provided knowledge and expertise on how to properly handle and assist customers every day, to a team of junior and senior customer support agents., Recommended customer service best practices and the development and implementation of strategies to improve customer satisfaction.
Customer Service Coordinator
Resolved customer service issues professionally., Supervised shift changes for a team of 20 staff., Researched target audience and compiled a list of prospective customers and businesses to be contacted by the team., Communicated corporate objectives to the team, which included regular updates on the status of the company targets and goals.
Customer Service Representative
Provide personalized customer service to a diverse range of 500+ customers before, during, or after their purchase, ensuring high levels of satisfaction.
Cook
Skillfully prepared a variety of appetizers, entrées, and desserts for an average of 150 patrons every day, ensuring the quality and authenticity of the ingredients., Maintained a clean working area in compliance with food safety and health regulations.
Food Service Supervisor
Delivered excellent service to 1000+ guests per week in a fast-paced atmosphere. Tasks included greeting customers, taking their orders, and delivering the food on time and in good condition to them., Inspected workstations to ensure clean, sanitized, and prepped work surfaces before the start of incoming shifts.