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Software Tester
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Competencies
Experiencia demostrada en Delphi.
Experiencia demostrada en Oracle.
Experiencia demostrada en Accurate record management.
Experiencia demostrada en Data organization.
Experiencia demostrada en Case documentation.
Education
Languages
Summary
Software Tester buscando nuevas oportunidades
Experience
Customer Service & Technical Support Representative — Verizon Account
Provide customer support in English for Verizon service and technical inquiries, communicating solutions clearly and professionally.. Apply structured troubleshooting methods to identify issues and guide customers through diagnostic and resolution steps involving networks and telephony.. Navigate Delphi and Oracle systems to retrieve information, review records, and document customer interactions accurately.. Use technical terminology related to Cisco networking and telecommunications while translating complex information into understandable guidance.. Handle customer and service data carefully, following established processes with strong attention to detail and confidentiality.. Adapt quickly to new tools, procedures, and account updates in a dynamic customer-service environment.
Supervised High School Internship
Supported administrative and operational activities using digital tools and organized documentation.. Collaborated with team members to complete assigned tasks and provided basic assistance to users.