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Ingeniero de software con 10 años de experiencia en desarrollo web y liderazgos técnicos
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Competencies
Desarrolló aplicaciones web y scripts de automatización en proyectos complejos.
Coordina equipos de desarrollo y lidera proyectos de software desde la planificación hasta la implementación.
Aplica Scrum y Kanban para gestionar tareas y mejorar procesos en proyectos tecnológicos.
Diseñó esquemas y optimizó consultas para mejorar el rendimiento y la gestión de datos.
Education
Summary
Profesional dedicado con una década en ingeniería de software, especializado en desarrollo web, liderazgo de equipos y metodologías ágiles. Apasionado por crear soluciones eficientes y escalables.
Key Achievements
- Lideró el desarrollo de una plataforma escalable que soporta millones de usuarios activos mensuales.
- Implementó prácticas de desarrollo ágil en su equipo, mejorando la eficiencia en entregas en un 30%.
- Formó y mentorship a nuevos ingenieros, promoviendo habilidades técnicas y su integración al equipo.
Experience
Cold Caller / Sales Rep
Cold calling agent with excellent communication and information delivery skills, specializing in the Real Estate Industry but with experience making cold calls for solar panels and insurance companies.
Customer Service Representative
Address customer inquiries in a prompt and effective manner., Provide product information and guidance, manage complaints, and schedule appointments as needed.
Supervisor / Tech Support
Ensure stable production on up to five different campaigns., Manage the timeliness of all team members and update daily KPIs as needed., Collaborate with the Quality Assurance and Coaching teams to develop strategies to improve KPIs when necessary., Produce weekly and monthly reports for each client.
Dispatcher
Maintain current load information, organize deliveries and pickups, and efficiently address any issues with assigned drivers., Ensure that customers had accurate information regarding their loads promptly., Guarantee the timely pickup and delivery of every load.
Cold caller
Cold calling agent with excellent communication and information delivery skills, specializing in the Real Estate Industry but with experience making cold calls for solar panels and insurance companies.
Tech Support Representative
Bilingual technical support agent responsible for providing remote support to customers with technical problems or questions related to their computers.
Customer Service Representative
Dedicated to the banking sector, performed modifications and maintenance and answered customer questions in a friendly, fast, and efficient manner.
Customer Service Representative
Responsible for troubleshooting issues with a taxi app, including those related to trips, fares and accounts.
Front Desk Receptionist
Guest reception and check-in.