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ICT Support Specialist with 1 year in Information Technology
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Competencies
Skilled in providing excellent service and handling inquiries to ensure customer satisfaction.
Experienced in troubleshooting laptops, printers, and network issues to maintain system performance.
Strong verbal and written communication abilities for effective team collaboration and user support.
Proficient in performing general maintenance, repairs, and resolving technical problems efficiently.
Education
Summary
Dedicated ICT Support Specialist with a Diploma in IT, experienced in technical troubleshooting, customer service, and device management. Committed to enhancing operational efficiency through effective technical solutions.
Key Achievements
- Provided timely technical support to educators and admin staff, reducing downtime and enhancing productivity.
- Assisted in onboarding and troubleshooting laptops, ensuring smooth user experience and system functionality.
- Resolved diverse hardware and software issues, including network connectivity and device repairs, improving operational efficiency.
Experience
Truck Driver (Code 10 with PDP/PRDP)
Delivery of alcohol to local Restaurants.. Collecting orders of customer’s.. Offloading crates of alcohol to customers place.. Loading crates of alcohol on the truck.. Collecting empty crates from customer’s place.. Daily jobs to be signed by customers.. Daily trip sheet.. Over the weekends we do not do deliveries, I work in the shop. Assist customer’s.. Use pallets jack to bring in the shelf a pallet of alcohol such as cans and Dumpier.. Pack bottles in the shelf.. Use a step ladder to put boxes of alcohol on top of shelf.. Mop the floor when dirty.. Use feather dust to dust off dirt on the bottles of alcohol.. Customer’s service by pushing a trolley for the customer and walk out the customer’s to help them pack the alcohol in the car boot.. Sweep the yard when too dirty.. Pick up papers on the yard.. Pack the alcohol in the refrigerator.
ICT Support
Assist school admin clerks with laptop issues such as Laptop keyboard not working/typing, blue screen etc.. Onboarding of Laptops.. Assist User/ Educators when forgot laptop Password.. Assist Public or Government schools at their labs to update their Tablets or Chromebooks used by Learners.. When Public schools Wi-Fi is not working, I attend onsite to resolve the network issues.. Microsoft office 365 installer, Download.. Microsoft office 365 not typing e.g. Word or Excel, I update Microsoft office 365 so that they can type any document.. Assist District users/ officials with Outlook emails.. Assist with password reset on Outlook emails.. Assist with any Laptop problems software/ Hardware.. Update Laptop with Virus and Install Anti-Virus to safeguard it.. Daily driving to provide ICT support to public schools.. Printer set up also connect printer to Laptop/ desktop.