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Customer Service & Tech Support Specialist with 4+ years of experience
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Competencies
Provided frontline support to customers, resolving inquiries and issues effectively.
Delivered Tier 1 and Tier 2 technical support across several companies, troubleshooting hardware and software problems.
Supervised Tier 1 helpdesk team, overseeing daily operational activities.
Managed helpdesk workflows, documented support cases, and improved service delivery procedures.
Education
Languages
Summary
Dedicated helpdesk technician with extensive experience in customer service and technical support. Proven ability to manage support tickets, troubleshoot hardware/software issues, and lead support teams in fast-paced environments.
Key Achievements
- Progressed from Tier 1 to Tier 2 roles across multiple organizations, demonstrating skill growth.
- Served as a Tier 1 Supervisor, leading helpdesk team operations and support efficiency.
- Handled a diverse range of customer and technical support issues in fast-paced environments.
Experience
Customer Service / Tech Support tier 1 / Tech Support tier 2
Customer Service, Tech Support tier 1, Tech Support tier 2
Tier 2 Helpdesk technician / Tier 1 Supervisor
Tier 2 Helpdesk technician, Tier 1 Supervisor
Tier 1 Helpdesk technician
Tier 1 Helpdesk technician
Tier 1 Helpdesk technician
Tier 1 Helpdesk technician