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Orlando
Team lead with 15 years of experience in BPO industry
Video resume
Team lead, customer service, sales, retention
I have 15 years experience on the BPO, I have done customer service, sales, retention and tech support. I have the skills and knowledge to make a positive impact on your company. I am very loyal, accountable and take ownership on difficult problems in order to be successful.
Contact
Managua, Managua, Nicaragua
Open to remote
Available on CazVid
Competencies
Team LeadershipExpert
Directed and managed call center teams, ensuring performance and client satisfaction
Customer ServiceAdvanced
Provided support and resolved issues in customer service and technical support roles
Sales & RetentionAdvanced
Enhanced sales efforts and customer retention strategies within call center operations
Problem SolvingIntermediate
Addressed and ownershiped difficult problems proactively to achieve positive outcomes
Summary
Experienced call center professional with 15 years in customer service, sales, retention, and tech support, specializing in team leadership and problem resolution.
Key Achievements
- Led call center teams for 14+ years, demonstrating leadership and team management skills
- Gained extensive experience in customer service, sales, retention, and tech support functions
- Maintained a consistent professional record emphasizing accountability and ownership in problem-solving
Skills
Team LeadershipCustomer ServiceSales & RetentionProblem Solving
Published on CazVid - Jul 3, 2025