Orlando - Team lead with 15 years of experience in BPO industry

Managua, Managua, NicaraguaRemoteen

Led call center teams for 14+ years, demonstrating leadership and team management skills

Gained extensive experience in customer service, sales, retention, and tech support functions

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced call center professional with 15 years in customer service, sales, retention, and tech support, specializing in team leadership and problem resolution.

Video Resume

Key Achievements

Maintained a consistent professional record emphasizing accountability and ownership in problem-solving

Skills

Team LeadershipExpert

Directed and managed call center teams, ensuring performance and client satisfaction

Customer ServiceAdvanced

Provided support and resolved issues in customer service and technical support roles

Sales & RetentionAdvanced

Enhanced sales efforts and customer retention strategies within call center operations

Problem SolvingIntermediate

Addressed and ownershiped difficult problems proactively to achieve positive outcomes

This is my profileContact Orlando