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Oscar
Customer Service and Sales Supervisor with 10+ years of experience in client engagement and team leadership
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Competencies
Provided customer support and sales services, maintaining professional relationships and resolving complaints.
Supervised teams of up to 19 agents, conducting meetings and motivating staff to meet goals.
Gathered complaint data and generated reports to inform management decisions.
Communicated with customers and employees, negotiated solutions, and maintained professional interactions.
Managed payroll, reviewed accounts, and handled medical leave records for operational efficiency.
Education
Languages
Summary
Dedicated professional with over 10 years of experience in customer service, team supervision, and client engagement, skilled in communication, data analysis, and problem resolution.
Key Achievements
- Supervised 19 agents and coordinated group dynamics to improve motivation and stress management at Benson Communications
- Handled customer complaints and provided reports to supervisors at Great Health Works, enhancing communication and issue resolution
- Managed payroll, reviewed accounts, and ensured customer satisfaction in sales and customer service roles
Experience
Retention Specialist
Communicate with Customers and Employees, Gather Data Related to Complaints, Propose Solutions, Negotiate with Customers, Provide Reports to Supervisors
Sales Supervisor
In charge of filling out daily payroll, Reviewing Accounts to make sure our clients are fully satisfied, Medical leave records, 19 agents under my supervision, Conduct meetings to release updates, Achieving proposed goals through the motivation of the group, Conduct group dynamics aiming to...
Customer service agent
Customer service and sales, Maintain professional relationship with every customer, Follow the company rules and also perform any other assigned task, Help resolve any customer complaints