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Project Manager with 8 years of experience in technology and software development
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Competencies
Oversees project planning, execution, and delivery ensuring client requirements are met
Applies Scrum and Kanban principles to improve development cycles and team collaboration
Provides guidance and mentorship to project teams, fostering a productive work environment
Manages client expectations and facilitates regular updates to ensure satisfaction
Education
Summary
Experienced project manager specializing in technology and software development with a proven track record of successful project delivery and team leadership.
Key Achievements
- Led a cross-functional team to successfully deliver multiple software projects on time and within budget
- Streamlined project workflows, increasing team productivity by 15%
- Managed client relationships resulting in a 20% increase in repeat business
Experience
Customer Service assistant
Customer assistance regarding the acquisition of auto and home insurance via phone calls and text messages.
Customer service agent
Resolve the complaints of Amazon delivery drivers regarding the delivery of their orders.
Service supporter
Assistance in multiple administrative and logistical tasks within the company related to the preparation and translation of commercial and customs documents.
Customer service representative
To assist users and passengers of a transportation platform with their questions and complaints related to the trips taken.