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Retentions agent
Contact
Atenas, Alajuela Province, Costa Rica
Available on CazVid
Competencies
Project ManagementAvanzado
Managed complex projects from initiation to closure, coordinating cross-functional teams.
Software DevelopmentIntermedio
Participated in the design and development of enterprise software solutions.
Stakeholder CommunicationAvanzado
Facilitated communication between technical teams and clients to align project goals.
Risk ManagementIntermedio
Identified and mitigated project risks to ensure smooth execution.
Agile MethodologiesIntermedio
Applied Agile practices to improve project flexibility and responsiveness.
Education
Nursing degree
Universidad Santa Lucia
Completed 2015
Executive english for business centers
Instituto Nacional de Aprendizaje
Completed 2010
2D & 3D AutoCAD
Instituto Parauniversitario Jiménez
Completed 2009
Highschool diploma
Liceo Deportivo de Grecia
Completed 2007
Primary school
Escuela León Cortés Castro
Completed 2001
Summary
Experienced project manager specializing in IT projects with a proven track record of successful delivery and process improvement.
Key Achievements
- Led multiple project teams through full project lifecycle, ensuring timely delivery and adherence to scope.
- Developed and maintained project plans, schedules, and resource allocation strategies for diverse IT projects.
- Implemented process improvements that increased team efficiency and stakeholder satisfaction.
Experience
Retentions agent
SSG Costa Rica
2022 - 2023
Backoffice representative
APL Service Center Costa Rica
2018 - 2020
Customer service agent
Teletech Costa Rica
2016 - 2018
Tech support agent
Concentrix Costa Rica
2015 - 2016
Data entry agent
Equifax Costa Rica
2014 - 2015
Skills
Project ManagementSoftware DevelopmentStakeholder CommunicationRisk ManagementAgile Methodologies
Published on CazVid - May 17, 2026