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Customer Service and Language Educator with 10+ years of experience
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Competencies
Provided comprehensive customer support, processed orders, and resolved complaints ensuring satisfaction.
Taught English and Spanish to various levels, prepared exams, and developed language skills in students.
Performed simultaneous translation for corporate clients and official communications.
Operated CNC machines, conducted quality control, and maintained manufacturing equipment.
Handled sales, inventory, and personnel management, and prepared work plans at GNC.
Education
Languages
Summary
Experienced in delivering excellent customer support and teaching languages, with a background in mechanical engineering and management.
Key Achievements
- Managed customer queries and complaints, ensuring satisfaction and loyalty at Plastirey S.A.
- Directed corporate-level English classes across all proficiency levels, developing tailored curricula
- Operated CNC machinery and performed quality control as Junior Mechanical Engineer, maintaining production standards
Experience
Senior Customer Care
Direct customer service by answering all types of queries, Processing purchase orders, Providing catalog information, Resolving complaints with follow-up and returns-replacements process, Guaranteeing customer satisfaction through various channels, Attend internal and external ISO 9001:2015 audits,...
Director-Teacher
Corporate level classes at all levels A1-C2, Preparation of individual, group, online, or in-person classes, Identifying areas of opportunity in each student, Developing the 4 main areas of language, Preparation of exams, writing, and discussion topics
English - Spanish Teacher
Corporate level classes at all levels A1-C2, Preparation of individual, group, online or in-person classes, Identifying areas of opportunity in each student, Developing the 4 main areas of language, Preparation of exams, writing and discussion topics
English Teacher - Simultaneous Translator
Focused on a subcontract acquired with Agua y Drenage of Monterrey as Official Translator of the Board of Directors, English classes for all types of participants and levels
Jr. Mechanical Engineer
Operate the different production machines in the factory, Correct operational programs using the CAD program, Quality control of finished parts, Maintenance of CNC machines
Management Assistant
Sales reports, Inventory management, Sales and customer service, Personnel management, Schedules, Training, Preparation of work plans