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Customer Experience Analyst at SpotHero
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Competencies
Expertise in managing customer interactions across multiple channels, delivering high-quality support.
Proficient in troubleshooting and resolving technical issues related to POS systems and software.
Skilled in managing collections, credit monitoring, and customer account reconciliations.
Experienced in data collection, validation, and analysis to ensure accuracy and operational efficiency.
Education
Languages
Summary
Dedicated professional with extensive background in customer service, technical support, and data management across diverse industries including retail, logistics, and statistical analysis.
Key Achievements
- Managed multichannel customer interactions, enhancing service quality for a leading parking reservation app.
- Provided technical support to POS users, ensuring seamless transaction processes.
- Streamlined lease contract administration and collections processes, improving efficiency at HCL Technologies.
Experience
Customer Experience Analyst
Multichannel Customer Service, email - chat -inbound/outbound calls for a major parking reservation app.
POS - Service Support Specialist
Tech support to POS users (point of sales technical support and post sales support)
Lease Contract Administrator and Collections Specialist
Sales and Customer Care Representative
Collections and Customer Care Representative
Technical Support/Customer Care Representative
Sales and Customer Care Representative
Portfolio Analyst
Customer Portfolio Management, Collections, Credit, and Monitoring Special Customers, Coca-Cola Refreshments USA
Data Processing and Technical Support Assistance
Coordination and monitoring processes are handled in field operations and the main office., Development of data collection platforms., Part of training staff
Data Processing/GGroup Supervisor
Group manager typing in the field and office (15 people)., Review and analysis of already processed data to clean up errors., On production reports.