Experienced in technical support, logistics coordination, and administrative roles, with a strong foundation in digital tools and bilingual communication. Proven ability to support operational efficiency and customer satisfaction.
Handled technical tickets, validated operational reports, and supported users in English and Spanish.
Coordinated and tracked domestic and international shipments, maintaining compliance and inventory accuracy.
Delivered bilingual customer support via inbound calls, applying quality protocols and objection handling.
Skilled in MS Office, Visio, TeamViewer, and Outlook, enabling efficient documentation and communication.
FOUNDEVER
Provided remote technical support to users in English and Spanish, Managed and followed up on technical tickets and incidents, Validated compliance with performance indicators and operational reports
TELEPERFORMANCE
Handled inbound calls and resolved customer inquiries in English, Applied quality protocols and objection handling techniques
DHL EXPRESS / DHL FLETES AÉREOS C.A.
Coordinated national and international logistics operations, Tracked shipments, managed inventory, and provided corporate customer service, Ensured compliance with safety standards in cargo handling
MELANIE KLEIN SCHOOL
Provided administrative support and managed internal documentation
Industrial Engineering
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