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Oscar
Customer Service Representative with diverse experience in tech, telecom, and delivery
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Competencies
Handled customer inquiries, technical issues, and billing support across multiple companies, ensuring high-quality service.
Bilingual proficiency in English and Italian enables effective communication with diverse clientele.
Proficient in Microsoft Office and Java programming, supporting operational and technical tasks.
Assisted in account creation, management, and troubleshooting for various service providers.
Education
Languages
Summary
Bilingual customer care agent skilled in technical support, billing, and sales across diverse industries, with strong communication and problem-solving abilities.
Key Achievements
- Provided comprehensive support to delivery personnel, assisted with account setup, and handled reimbursements at Doordash.
- Delivered customer care, cross-selling, and technical support for Verizon, enhancing customer satisfaction.
- Managed billing, activation, and support tasks efficiently across telecom and home services providers.
Experience
Dasher Support Agent
Soporte general a repartidores durante órdenes en progreso, Asistencia en creación y gestión de cuentas, Aclaraciones, reembolsos y ajustes en pagos
Verizon Customer Care Agent
Atención al cliente general, Ventas cruzadas, Soporte técnico
Customer Care Agent
Atención al cliente general, Colección de pagos, Ventas cruzadas, Activación de líneas telefónicas
Customer Care Agent
Programación de citas con técnicos para reparaciones cubiertas por seguro, Colección de pagos, Seguimiento de casos/reclamos