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Pablo
Customer Service Specialist with 5 years in BPO and support roles
Video resume
Remote Customer Service Representative
I've been on the BPO industry for about 5 years as a Customer Service Representative. One of the Campaigns was for an electricity campaign, another one as appointment Setter for the POS device I also did a Setting Appointment campaign for a Janitorial Cleaning Company and a campaign Supporting Drivers trying to accomplish their deliveries.
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer SupportAdvanced
Provided assistance to customers in billing, appointment scheduling, and delivery support.
Communication SkillsAdvanced
Communicated effectively in English and Spanish across various customer service campaigns.
Technological AdaptabilityIntermediate
Utilized office software and supported clients with technological solutions such as POS devices.
Campaign ManagementIntermediate
Handled multiple campaign operations including billing, appointment setting, and delivery support.
Problem SolvingIntermediate
Resolved customer issues efficiently while supporting delivery drivers and billing inquiries.
Summary
Experienced in BPO industry with a diverse background in customer support, appointment setting, and delivery assistance, fluent in English and Spanish.
Key Achievements
- Worked across multiple campaigns including electricity support, appointment setting, and delivery assistance for Amazon drivers.
- Gained experience in handling diverse customer inquiries and support tasks in call center environments.
- Demonstrated consistency in completing assigned tasks and adapting to technological updates.
Skills
Customer SupportCommunication SkillsTechnological AdaptabilityCampaign ManagementProblem Solving
Published on CazVid - Jul 3, 2025