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Customer Service & Sales Specialist with 5+ years in Client Relations and Support
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Competencies
Exceptional at addressing customer inquiries, resolving issues, and ensuring high satisfaction levels.
Skilled in generating new leads, closing sales, and meeting or exceeding targets.
Proficient in assertive communication, active listening, and building strong client relationships.
Experienced in providing accurate oral interpretation between English and Spanish across various sectors.
Capable of analyzing situations quickly and providing effective solutions to client and operational issues.
Education
Languages
Summary
Dynamic and dedicated client support specialist with over 5 years of experience in customer service, sales, and interpretation. Proven ability to build relationships, resolve issues efficiently, and drive business growth in diverse environments.
Key Achievements
- Consistently enhanced customer satisfaction through effective issue resolution and personalized service.
- Successfully maintained and strengthened customer relationships, reducing churn and increasing loyalty.
- Achieved sales targets by identifying customer needs and presenting tailored product solutions.
- Built strong rapport with clients as a bilingual interpreter, facilitating clear communication across diverse sectors.
Experience
Customer Service Representative & Back Office
Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction., Assisted with back-office tasks, including data entry, order processing, and maintaining accurate records.
Retention Agent
Maintaining and strengthening customer relationships, ensuring satisfaction, and minimizing churn., Reaching out to existing customers, addressing concerns, offering solutions, and promoting services to encourage loyalty.
Sales Agent
Generating new business and meeting sales targets., Identifying customer needs, presenting suitable products or services, and closing sales.
BDC Agent
First point of contact for customers, helping to drive sales and build strong relationships.
Accountant / Specialized Technician
Worked in a role as an accountant or specialized technician in the area for 6 months.
Provided accurate and culturally appropriate oral interpretation between English and Spanish in real-time for clients in medical, legal, educational, business, etc.