This is my profileContact via CazVidJunior
Customer Service Expert with extensive experience in B2C & B2B support
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Competencies
Specialized in CRM and support for B2C and B2B clients, ensuring efficient resolution and client satisfaction.
Provided technical assistance and troubleshooting for technology products and services.
Assisted customers with billing inquiries and sales processes, maintaining accuracy and professionalism.
Utilized Microsoft Office applications for reporting, documentation, and communication tasks.
Applied basic SQL queries and CRM software like Salesforce to access customer data and support workflows.
Education
Languages
Summary
Experienced in managing customer interactions, technical support, billing, and account management for US technology companies. Skilled in multiple CRM and Office tools, with a focus on client satisfaction and process efficiency.
Key Achievements
- Provided technical support, billing assistance, and accounting management for US technology clients.
- Handled 30-40 calls per 8-hour shift, demonstrating efficiency and customer engagement.
- Developed expertise in customer interactions, building long-term client relationships and maintaining high satisfaction levels.
Experience
Customer Service Expert
Expert in customer interactions for US technology companies., Long-term salesman, Billing assistance, Technical support, Accounting management, Approximately 30 - 40 calls per 8 hours shift, Experience in B2C and B2C