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Customer Service & Operations Specialist with diverse industry experience
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Competencies
Provided immediate resolution of guest and client issues across hospitality and finance sectors.
Communicated effectively in English and Spanish in hospitality, customer service, and team collaboration.
Managed daily operations of a cafeteria and restaurant, overseeing stock, supplier coordination, and financial records.
Handled social media profiles and promotional strategies for a small business, enhancing brand visibility.
Led debt recovery for portfolios up to $2M, developing payment plans and client outreach strategies.
Education
Languages
Summary
Experienced in hospitality, finance, and business management with a proven track record of client satisfaction, financial recovery, and operational efficiency.
Key Achievements
- Managed over 80 clients daily as a Collection Executive, developing tailored recovery strategies.
- Recovered approximately $2,000,000 worth of overdue accounts, demonstrating financial recovery skills.
- Led restaurant reservation management, menu presentations, and customer feedback response, ensuring smooth dining operations.
Experience
Utility FB Customer Service
Responsible for the immediate resolution of guest issues, collaborating with the team when necessary., Maintains current, accurate knowledge of public health standards and ensure adherence to the standards and immediate reporting of any out-of-compliance issues., Use and promote MedallionClass products and services., Assist in service, maintain stock levels, and learn about onboard products and offerings.
Hostess, Waitress BILINGUAL (English / Spanish)
Manage phone, platform, and email reservations., Present the menu: explain ingredients and preparations, suggest dishes and drinks, offer daily recommendations., Respond to customer requests and channel feedback to improve service., Review the supplier register and stock., Monitor restaurant activity to determine the flow of tables and meals.
Entrepreneurship
Manage social networks, advertising, and direct contact with clients., Keep inventories and budgets up to date., Create preparations in a timely manner according to the occasion., Fulfill delivery tickets.
Collection Executive
Recover overdue and written-off financial portfolio, with approximate value of $2,000,000., Develop projections, payment plans, portfolio recovery proposals and payment proposals., Increase customer contact by 3%., Manage more than 80 clients daily.
Collection Executive
Manage bad debt and its recovery., Carry out communication and persuasion strategies to follow up with clients., Prepare payment commitments and settlement commitments., Carry out refinancing, guaranteeing its recovery.
Communications Assistant
Collaborate in the creation of the brand, communication plan and strategic plan., Perform benchmarking., Identify trending products., Social media profile management., Develop communication strategies for social networks.
Cafeteria Manager
Manage the daily operations of the cafeteria., Coordinate with suppliers and place orders., Maintain up-to-date records of daily, weekly and monthly income and expenses., Satisfying customer needs.