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Paola
Especialista en Soporte al Cliente y Administración con experiencia en Recursos Humanos y Finanzas
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Competencies
Habilidad para resolver consultas y problemas de clientes en múltiples idiomas, garantizando satisfacción y fidelidad.
Experiencia en procesamiento de nómina, cuentas por pagar y conciliaciones bancarias con precisión y eficiencia.
Dominio de Workday, Salesforce, Zendesk, SAP y Microsoft Office para gestionar datos y mejorar procesos.
Capacidad para comunicarse efectivamente en inglés y español en entornos laborales diversos.
Education
Languages
Summary
Paola es una especialista en soporte al cliente y administración con experiencia en recursos humanos, finanzas y atención multilingüe. Destaca por su eficiencia, precisión y habilidades comunicativas en entornos dinámicos.
Key Achievements
- Gestionó con éxito el ciclo completo de empleados y clientes, mejorando la eficiencia en beneficios y procesos administrativos.
- Resolvió consultas laborales en Amazon en inglés y español, asegurando cumplimiento de SLAs y satisfacción del cliente.
- Mantuvo registros precisos de nómina y pagos, optimizando procesos financieros en TecnoPrint y Incesa Standard.
- Soportó la preparación de licitaciones y auditorías, garantizando cumplimiento y transparencia en Consultecnica S.A.
Experience
Client Support Specialist
Manage end-to-end lifecycle activities for workers and clients post-onboarding, ensuring timely, accurate execution.. Coordinate and monitor benefits administration during the employment lifecycle; liaise with third parties as needed.. Collaborate with clients to obtain and relay in-country HR requirements and ensure compliant processes.. Serve as primary point of contact for client HR queries, driving clear, empathetic, and solution-oriented communication.. Partner with payroll to ensure payment accuracy and on-time processing; escalate discrepancies promptly.. Provide day-to-day HR guidance to clients on compliant HR-related queries.
ERC Sr. Associate (Seasonal)
Resolved employee inquiries via phone, tickets, and live chat in English and Spanish using established SLAs and workflows.. Researched solutions using knowledge base resources and applied sound judgment to resolve HR cases.. Supported HR processes related to benefits and payroll; ensured appropriate routing and documentation.. Applied working knowledge of basic US legislation for Leave of Absence (LOA) and accommodations to case handling.
Administrative Assistant & Customer Service (Seasonal)
Prepared payroll reports for INS and CCSS and supported related submissions.. Monitored credit and payments; maintained accurate records for accounts.. Used Adobe Illustrator for design, editing, and print preparation.. Delivered front-line customer service to internal and external stakeholders.
Accounting Assistant – Accounts Payable
Used SAP for billing registration and performed bank reconciliations to ensure accuracy.. Managed bills exchange control and supported financial process workflows.. Provided customer service to resolve payment and billing inquiries.
Accounting and Tenders Assistant
Supported tender preparation and provided customer service to vendors and partners.. Processed electronic billing (GTI) and maintained documentation for audits.. Tracked credit and payments and assisted with periodic financial reports.