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Compliance Specialist
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Competencies
Developed risk management strategies and ensured adherence to regulatory requirements.
Designed and conducted employee training sessions focused on compliance policies and customer service.
Managed performance, provided feedback, and guided CSR teams in call center operations.
Led investigations into compliance violations, investigated cases, and reported findings.
Ensured audit procedures complied with regulations and identified areas for improvement.
Education
Languages
Summary
Experienced in developing compliance training, leading investigations, and managing customer service teams with a focus on regulatory adherence.
Key Achievements
- Developed and delivered compliance training programs for employees at 247.ai.
- Led investigations on compliance issues, identifying violations and risks.
- Supervised and evaluated CSR team performance at TELUS International.
Experience
Compliance Specialist
Developing and providing employee training on compliance policies, practices, and reporting systems., Identifying, investigating, and reporting compliance issues, irregularities, and violations., Conducting assessment and analysis of potential risks and developing risk management strategies., Investigating reported cases of non-compliance and developing corrective measures to prevent reoccurrence., Ensuring that internal audit procedures align with regulatory requirements and identifying areas that need improvement., Educating employees on their roles and responsibilities in compliance with company policies and regulations.
CSR Team Leader
Overseeing and assessing CSRs’ activities and providing them with regular performance-related feedback., Training CSRs in areas of customer service and company policies., Answering questions from staff and providing guidance., Ensuring CSRs understand and comply with all call center objectives, performance standards, and policies.