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Customer Service & Account Management Specialist with 10+ years in Gaming & Hospitality
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Competencies
Delivered personalized support via phone, chat, and email, assisting clients with inquiries, payments, and technical issues.
Managed VIP and regular client accounts, providing tailored support, promotions, and relationship management.
Supported sales initiatives and promotional campaigns within gaming and travel industries to boost engagement.
Prepared itineraries and managed operations at hospitality and travel companies, ensuring smooth client experiences.
Reviewed and processed customer documentation for payments and verifications, ensuring accuracy and compliance.
Education
Languages
Summary
Dedicated professional with over 10 years of experience in customer support, VIP account management, and operational support across online gaming, sports betting, and hospitality sectors. Skilled in client relationship management, payment processing, and delivering personalized service to enhance...
Key Achievements
- Managed VIP accounts at Justbet, developing tailored strategies to enhance client satisfaction and retention.
- Provided personalized customer support across multiple online platforms for various companies, ensuring high-quality service.
- Handled payment processing and customer verification, maintaining accurate transaction records in dynamic environments.
Experience
Customer service Player Advocacy
Providing customer service for an online casino, offering personalized support to ensure a positive player experience., Guiding clients on how the casino games worked, explaining rules and gameplay clearly., Assisting customers with payment processes, including explaining the required documentation...
Account Manager
Maintaining constant communication with clients through emails, live chat, and phone calls., Providing personalized support and tailored promotions to VIP clients.
VIP Account Manager
Managed VIP accounts within the gaming industry, providing personalized sales support and tailored customer assistance., Developed effective strategies to manage multiple systems and client portfolios efficiently.
Customer Service Agent
Assisting clients via telephone with deposit processing, payouts, and inquiries related to the sports betting industry., Delivering high-quality customer support while efficiently using multiple systems and tools.
Customer Service Representative
Provided personalized customer service via phone and live chat, assisting clients with inquiries and account-related issues., Processed deposits and payouts, applied bonuses, and ensured accurate transaction handling.
Hotel Receptionist / tour sales / concierge
Responsible for check-in and check-out operations, front desk, concierge, and tour desk services., Assisted guests with planning their stay in Costa Rica, ensuring a smooth and personalized experience.
Operations Assistant
Preparing customized itineraries for clients traveling to various destinations., Providing personalized, day-to-day support to clients during their trips.
Marketing and Sales Assistant
Responsible for sales support, customer service, reservations, phone call management, and check delivery coordination., Organized communication between sales executives and customers.
Processing-Withdrawals-Documents
In charge of the review of customer documentation to proceed with the respective payments.